Receptionistas Fair Usage Policy
Last Updated: [12/07/2026]
1. Introduction
This Fair Usage Policy explains how Receptionistas' AI receptionist service is intended to be used.
Our aim is to provide every customer with a reliable, high-quality and fully managed service. This policy helps ensure the platform remains fair, secure and available for all customers.
By using the Receptionistas service, you agree to comply with this Fair Usage Policy.
2. Included Usage
Each subscription includes a monthly allowance of AI conversation minutes.
Your monthly allowance depends on your chosen subscription plan.
Current allowances are displayed on our website.
Unused monthly minutes do not roll over into future billing periods unless expressly stated.
3. Additional Usage
If your included monthly allowance is exceeded, additional conversation minutes may be charged at our published rates.
Where appropriate, we may notify you if your usage consistently exceeds your plan allowance and recommend a more suitable subscription.
4. Intended Use
Receptionistas is designed to provide AI receptionist services for legitimate business telephone enquiries.
Typical uses include:
Answering incoming calls
Booking appointments
Taking messages
Providing business information
Answering frequently asked questions
Directing callers appropriately
5. Prohibited Use
The Service must not be used for:
Illegal or fraudulent activity
Spam or mass calling campaigns
Telemarketing campaigns
Cold calling
Harassment or abusive communications
Offensive or discriminatory content
Emergency service communications
Activities that may damage Receptionistas or its suppliers
Any activity that breaches applicable laws or regulations
6. AI Limitations
Mia is an Artificial Intelligence receptionist.
Whilst we continually monitor and improve the service, customers acknowledge that AI technology is not perfect.
Occasionally Mia may:
misunderstand speech
provide incomplete answers
require further training
ask callers to repeat information
transfer calls where appropriate
Receptionistas continually works to improve accuracy but cannot guarantee that every interaction will be error free.
7. Keeping Mia Up to Date
To ensure Mia continues providing accurate information, customers should notify Receptionistas whenever significant changes occur to their business.
Examples include:
Opening hours
Contact details
Services offered
Pricing
Staff members
Appointment availability
Frequently asked questions
Receptionistas cannot accept responsibility for incorrect information resulting from outdated business details supplied by the customer.
8. Abnormal Usage
Receptionistas monitors service usage to help protect the platform.
Examples of abnormal usage include:
Extremely high call volumes
Automated or robotic calling
Artificial inflation of conversation minutes
Repeated malicious calls
Activity likely to affect platform performance
Where abnormal usage is identified, we may contact you to discuss your usage and recommend the most appropriate solution.
9. Suspension of Service
Receptionistas reserves the right to suspend or terminate the Service where we reasonably believe:
this Fair Usage Policy has been breached;
the Service is being used unlawfully;
the security or stability of the platform is at risk; or
continued operation may adversely affect other customers.
Where reasonably possible, we will notify you before taking action.
10. Service Improvements
Receptionistas continually improves Mia through software updates, prompt refinements and operational improvements.
These improvements may be introduced without prior notice where they enhance reliability, security or overall service quality.
11. Managed Service
Receptionistas provides a fully managed AI receptionist service.
This means we don't simply provide access to AI software.
We configure Mia, maintain her knowledge base, support your integrations and continue to optimise her performance throughout your subscription.
Customers should contact Receptionistas if they require changes to Mia rather than attempting to modify the service themselves.
12. Questions
If you have any questions about this Fair Usage Policy or your subscription, please contact us:
Receptionistas
Email: hello@receptionistas.co.uk
Website: www.receptionistas.co.uk�