Receptionistas Terms & Conditions
Last Updated: [12/07/2026]
1. Introduction
These Terms & Conditions ("Terms") govern the use of the Receptionistas AI receptionist service ("the Service") provided by Receptionistas ("we", "us", "our").
By purchasing a subscription or using our Service, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the Service.
2. About Receptionistas
Receptionistas provides fully managed AI receptionist services for businesses throughout the United Kingdom.
Unlike self-service AI platforms, Receptionistas configures, trains and manages your AI receptionist ("Mia") on your behalf, helping ensure she answers customer enquiries professionally and accurately.
3. The Service
Our Service includes, where applicable:
Initial consultation
Configuration of Mia
Creation of your business knowledge base
Integration with supported calendars
Appointment booking configuration
Email and SMS notification setup
Ongoing monitoring and optimisation
Technical support
Monthly AI receptionist service according to your selected subscription
4. Getting Started
After purchasing a subscription, you'll receive a link to complete your Business Profile.
The information you provide enables us to configure Mia specifically for your business.
You agree that all information supplied is accurate, complete and kept up to date.
Any delay in supplying the requested information may delay deployment of your service.
5. Configuration & Deployment
Receptionistas will configure Mia using the information you provide.
This includes, where applicable:
Business information
Opening hours
Frequently asked questions
Services offered
Pricing information
Appointment booking rules
Escalation procedures
Call handling preferences
Email and SMS notifications
Before your service goes live we will test the configuration to ensure Mia performs as expected.
6. AI Limitations
Although Mia is designed to answer calls professionally and accurately, she is an Artificial Intelligence system.
While we continually optimise her performance, we cannot guarantee that:
every response will be perfect
every customer interaction will be identical
every question can be answered
speech recognition will always be accurate
third-party services will always be available
Customers acknowledge that AI technology continues to evolve and occasional errors may occur.
7. Subscription Plans
Receptionistas currently offers three subscription plans:
Starter
Growth
Professional
Each plan includes a monthly allocation of AI conversation minutes.
Current allowances are shown on our website.
Unused minutes do not roll over into subsequent billing periods unless expressly stated.
8. Additional Usage
If your monthly allowance is exceeded, additional conversation minutes will be charged at our published rates.
Where practical, we may notify you before significant additional charges are incurred.
If excessive usage continues, we may recommend upgrading your subscription.
9. Fair Usage
Our Service is intended for genuine business telephone enquiries.
The Service must not be used for:
illegal activities
spam or automated calling
fraudulent activity
harassment
abusive content
offensive or discriminatory communications
any activity which could damage Receptionistas' systems or reputation
We reserve the right to suspend services that breach this policy.
10. Customer Responsibilities
You agree to:
provide accurate business information
notify us of important changes
ensure calendar integrations remain active
keep connected accounts secure
respond promptly to requests for information
use the Service lawfully
Receptionistas cannot be held responsible for incorrect responses resulting from inaccurate or outdated information supplied by you.
11. Availability
We aim to provide a reliable service 24 hours a day, 7 days a week.
However, availability may occasionally be affected by:
planned maintenance
software updates
telecommunications failures
internet outages
cloud service interruptions
third-party platform issues
circumstances beyond our reasonable control
We will make reasonable efforts to minimise disruption wherever possible.
12. Payments
Subscription fees are payable in advance and are billed monthly unless otherwise agreed in writing.
Payments are collected using your chosen payment method.
If payment cannot be collected, we may suspend the Service until payment has been successfully received.
Prices shown on our website are exclusive of VAT unless otherwise stated.
We reserve the right to amend our pricing from time to time. Where a price increase affects an existing subscription, we will provide reasonable notice before the new pricing takes effect.
13. Cancellation
You may cancel your subscription at any time through your customer account or by contacting Receptionistas.
Your Service will remain active until the end of your current billing period.
Subscription fees already paid are non-refundable except where required by law.
Should you wish to restart your service at a later date, a new configuration fee may apply if significant reconfiguration is required.
14. Changes to Your Service
Your business will naturally evolve over time.
Receptionistas is happy to make reasonable changes to Mia's knowledge base, business information, opening hours, appointment rules and call handling preferences as part of your ongoing subscription.
Where requested changes require significant redevelopment, additional integrations or substantial retraining, we will advise you of any additional charges before carrying out the work.
15. Suspension of Service
We reserve the right to suspend or terminate the Service immediately where:
payment remains outstanding
the Service is used unlawfully
these Terms are materially breached
the Service is used in a way that threatens the security or stability of our systems
abusive behaviour is directed towards our staff
Where possible, we will notify you before suspending your account.
16. Intellectual Property
All software, workflows, prompts, documentation, branding, website content and materials supplied by Receptionistas remain our intellectual property unless otherwise agreed in writing.
Your subscription grants you the right to use the Service during your subscription period only.
Nothing within these Terms transfers ownership of our software, systems or intellectual property.
17. Your Business Information
All information, branding, logos and business content supplied by you remain your property.
By providing this information, you grant Receptionistas permission to use it solely for the purpose of configuring, operating and improving your AI receptionist.
18. Confidentiality
Both parties agree to keep confidential any commercially sensitive information obtained during the provision of the Service.
Neither party shall disclose confidential information to any third party except where required by law or where necessary to provide the Service.
19. Data Protection
Receptionistas processes personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Details of how we collect, use and protect personal information can be found in our Privacy Policy.
Where Receptionistas acts as a processor of customer data, we will only process personal information in accordance with your instructions and applicable law.
20. Third-Party Services
Our Service may integrate with third-party platforms including, but not limited to:
Microsoft 365
Google Calendar
Twilio
OpenAI
Make
Zapier
Other approved business applications
Receptionistas is not responsible for interruptions, outages or changes to services operated by third-party providers.
If a third-party provider changes its services in a way that affects your AI receptionist, we will make reasonable efforts to restore functionality as quickly as possible.
21. Limitation of Liability
While we make every reasonable effort to provide an accurate and reliable AI receptionist service, Receptionistas shall not be liable for:
loss of profits
loss of revenue
loss of business opportunities
indirect or consequential losses
decisions made by callers based upon information provided by Mia
interruptions caused by internet or telecommunications failures
failures of third-party services beyond our reasonable control
Nothing within these Terms limits or excludes liability where such limitation would be unlawful.
Our total liability arising from your use of the Service shall not exceed the subscription fees paid by you during the twelve months immediately preceding the event giving rise to the claim.
22. Force Majeure
Receptionistas shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
These may include, but are not limited to:
internet outages
cloud service failures
telecommunications failures
power outages
cyber attacks
industrial action
natural disasters
government action
failures of third-party platforms used in delivering the Service
Where reasonably possible, we will keep you informed and restore normal service as quickly as practicable.
23. Changes to These Terms
We may amend these Terms from time to time to reflect changes in our business, technology, legal requirements or the services we provide.
Where changes materially affect your subscription, we will provide reasonable notice.
The latest version of these Terms will always be available on our website.
24. Severability
If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
25. Entire Agreement
These Terms, together with our Privacy Policy and Fair Usage Policy, constitute the entire agreement between Receptionistas and the Customer relating to the Service.
They replace any previous agreements, understandings or representations relating to the Service.
26. No Waiver
If we choose not to enforce any provision of these Terms at any time, this shall not prevent us from enforcing that provision, or any other provision, at a later date.
27. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Receptionistas may assign or transfer its rights and obligations where reasonably necessary as part of the operation or sale of the business.
28. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
29. Contact Us
If you have any questions regarding these Terms or the Receptionistas Service, please contact us.
Receptionistas
π§ hello@receptionistas.co.uk
π www.receptionistas.co.ukβ οΏ½